Date: 20.08.2011
Venue: Student Lounge, Level 4
Duration: 60 minutes
Attendence: Subash (SB), Wee Ying (WY), Yong Xiang (YX), Melvyn (MB)
Discussion of the meeting are as followed:
- For the discussion forum and IM, can the group copy and paste images into the chat window?
- When we only allow the user to view our uploaded document. In order to safeguard the doc copyright, can the group disable the 'Save as ...' button.
- Stimulating a database table which is always running and it will pull data from the table instead of hard code the booking of flight.
- Complete the test plan documentation
- Will meet Mr Ee on the 3rd of Sept; beta version which is close to release.
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Group have interview with Bernard on 12th August 2011.
SIM Booking System
Q: What are the things you need in a booking system?
Bernard: Need to know time, date, venue and special features. Special functions like can we book projectors, how many seaters (capacity), requirements (extra projectors, extra chairs), and special arrangement of chairs. Nobody (companies) will allow you to choose, you just request what you want.
Q: How you know how the place (conference room) looks like?
Bernard: Client will come, let you see the place, like go book wedding package, you'll go look at the different wedding hall.
Q: Do you have booking payment system embedded?
Bernard: No payment in the booking system. Normally it is a quotation, will not have payment.
Q: Does the booking system have refreshment menu and do they have choices?
Bernard: Yes. Usually for refreshments, they will give you some choices, if you want to bring outside food, need to pay corkage. They will give you menus, to choose. You might want to add in options for registration table, extra manpower, potted plants, need to do requesting... prices normally will not be known as potted plants might have different prices (i.e. roses $1, orchid $2, etc)
Q: Normally if you have a certain spot cannot book, will the booking system have any AI?
Bernard: NO, they will not prompt out. They will list out other available slots. If you want to do higher level, when click on the available slots, can see the room hovering.
Q: Do you charge internally using credit cards?
Bernard: Normally will not charge internal dept as its left pocket to right pocket, unless it's for external parties. So payment is relatively not important.
Q: Do you book training sessions for internal training?
Bernard: SIM book external parties. Our speakers provide us the slides to print, then you have to provide all the services for the speakers, whatever the speakers wants, it is for the representatives to provide, speakers only come and talk.
Q: For the system email function do you do it manually on another system or the booking system has the function?
Bernard: Have to send emails manually, not by system. Different applications cannot integrate as SIM bought different applications. For instances, have to pull data from application 1 to application 2, some softwares cannot talk to each other.
Q: For example, when you encounter problems, who do you approach?
Bernard: 2 ways, one internal, one is vendor. Have to be quick, normally is service desk.
Q: What are the things you need in a booking system?
Bernard: Need to know time, date, venue and special features. Special functions like can we book projectors, how many seaters (capacity), requirements (extra projectors, extra chairs), and special arrangement of chairs. Nobody (companies) will allow you to choose, you just request what you want.
Q: How you know how the place (conference room) looks like?
Bernard: Client will come, let you see the place, like go book wedding package, you'll go look at the different wedding hall.
Q: Do you have booking payment system embedded?
Bernard: No payment in the booking system. Normally it is a quotation, will not have payment.
Q: Does the booking system have refreshment menu and do they have choices?
Bernard: Yes. Usually for refreshments, they will give you some choices, if you want to bring outside food, need to pay corkage. They will give you menus, to choose. You might want to add in options for registration table, extra manpower, potted plants, need to do requesting... prices normally will not be known as potted plants might have different prices (i.e. roses $1, orchid $2, etc)
Q: Normally if you have a certain spot cannot book, will the booking system have any AI?
Bernard: NO, they will not prompt out. They will list out other available slots. If you want to do higher level, when click on the available slots, can see the room hovering.
Q: Do you charge internally using credit cards?
Bernard: Normally will not charge internal dept as its left pocket to right pocket, unless it's for external parties. So payment is relatively not important.
Q: Do you book training sessions for internal training?
Bernard: SIM book external parties. Our speakers provide us the slides to print, then you have to provide all the services for the speakers, whatever the speakers wants, it is for the representatives to provide, speakers only come and talk.
Q: For the system email function do you do it manually on another system or the booking system has the function?
Bernard: Have to send emails manually, not by system. Different applications cannot integrate as SIM bought different applications. For instances, have to pull data from application 1 to application 2, some softwares cannot talk to each other.
Q: For example, when you encounter problems, who do you approach?
Bernard: 2 ways, one internal, one is vendor. Have to be quick, normally is service desk.
Q: We have live help, is it feasible?
Bernard: Need to see if the personnel are there. Normally... usually should be from IT dept.
Q: Is the GUI fascinating?
Bernard: No, same as SAP. We have to learn lots of things. Have to take time to learn. Mostly now is mouse over and something will appear.
Q: Do you create accounts for other people?
Bernard: Each of us has an individual account. (All internal staff)
Q: How do the attendees know about agenda?
Bernard: Via email, will let attendees know the agenda (Program list).
Bernard’s Advice:
- Have some animations like fading in and out, so that it will not look so plain. But basically, your functions must be good.
- Ask for IT show venue booking to enquire about price quotation.
- Actually, internal charges exist, but booking staff can't see the money transferring. Only finance staff will move the money around, booking staff doesn’t need to care.
